customer journey mapping
中文釋義
描繪客戶體驗過程的工具
Visualizing the steps a customer takes to interact with a product or service.
常用搭配
- customer journey mapping workshop客戶旅程圖工作坊
- use customer journey mapping運用客戶旅程圖
- customer journey mapping tool客戶旅程圖工具
例句
- Customer journey mapping showed where buyers gave up.客戶旅程圖顯示了買家在何處放棄。
- The team ran customer journey mapping before the redesign.團隊在改版前做了客戶旅程圖。